Contact Us

We want you to be completely satisfied with your purchase. If you need to return an item, please review our Return and Refund Policy for detailed instructions. Our customer service team is happy to assist you with any questions.

RETURNS:

• For items purchased online, returns are accepted within 30 days of the delivery date.
• To initiate a return, please contact us at Returns@shophosea.com to obtain a return authorization. Be sure to include the items order number and your reason for return. Returns that are shipped without authorization may not be accepted.
• Please allow up to 10 business days for your refund to be processed once we receive your return.

*See Other Terms and Conditions below. 

RETURN SHIPPING:

• Shipping instructions will be included with your return authorization.

ELIGIBLE ITEMS:

• The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, and Gift Cards are NOT eligible for return/exchange.
• We reserve the right to refuse any returns/exchanges, at management discretion, if the item being returned/ exchanged does not meet the criteria set forth within the policy.

CONDITION OF ITEMS:

• Except for items that were damaged when purchased, items may be "open box" but must be unused, unworn, undamaged, and complete with all original packaging.

FORM OF PAYMENT:

• Refunds, if issued, will be in the original form of payment minus shipping and handling fees unless otherwise stated.
• If original form of payment is unavailable, store credit may be issued at our discretion.

OTHER TERMS AND CONDITIONS:

• Exchanges for apparel items will be accepted for sizing issues only.
• Exchanges for damage products due to shipping will be replaced upon proof of damage.

If you have any questions about this return policy, please contact us at Returns@shophosea.com